Privacy Policy

Introduction

This Privacy Policy explains how Proficonlabs Pvt. Ltd(Legal Entity of PassbookApp). collects, uses, and discloses your personal information when you use PassbookApp.

Purpose and Use of Personal Information

PassbookApp may process your Personal Information for the following purposes:

1. Creation of your account and verification of your identity and access privileges.
2. Providing you access to the products and services offered by us, merchants, affiliates, subsidiaries, associates, or business partners.
3. Conducting the KYC compliance process as a mandatory prerequisite as per the requirements of various regulatory bodies.
4. Validating, processing, and/or sharing your KYC information, nominee details with other intermediaries, business partners, AMCs, financial institutions, or any other service providers as may be required.
5. Providing payment instructions; communicating with you for your queries, transactions, and/or any other regulatory requirements, etc.
6. Authenticating a transaction request; validating a standing instruction for a Systematic Investment Plan or confirming a payment made via the services.
7. Enhancing your user experience in various processes/submission of applications/avail of product/service offerings by analyzing user behavior on an aggregated basis.
8. Monitoring and reviewing products/services from time to time; customizing the services to make your experience safer and easier, and conducting audits.
9. Allowing third parties to contact you for products and services availed/requested by you on the PassbookApp platform or third-party links.
10. Carrying out credit checks, screenings, or due diligence checks as lawfully required; detecting and protecting against error, fraud, money laundering, and other criminal activity; enforcing our terms and conditions.
11. Informing you about online and offline offers, products, services, and updates; customizing and improving your experience by marketing, presenting advertising, and offering tailored products and offers.
12. Resolving disputes; troubleshooting problems; providing technical support and fixing bugs; helping promote a safe service.
13. Identifying security breaches and attacks; investigating, preventing, and taking action on illegal or suspected fraud or money laundering activities; conducting forensic audits as part of internal or external audits or government agencies.

While we may also process your Personal Information for other legitimate business purposes, we ensure to take appropriate steps to minimize the processing to the extent possible, making it less intrusive to your privacy.

Information Sharing and Disclosures

Your Personal Information is shared as allowed under applicable laws, after following due diligence, assessing the recipient's privacy policies and practices, and in line with the purposes set out in this policy. Personal Information is shared only after a contractual obligation is imposed on the recipients to adhere to similar or no less stringent privacy practices of PassbookApp.

We may share your Personal Information in the course of your transaction with different categories of recipients such as business partners, service providers, associates, subsidiaries, legally recognized authorities, regulatory bodies, financial institutions, internal teams such as marketing, security, investigation teams, etc.

Personal Information will be shared, as applicable, on a need-to-know basis, for the following purposes:

1. For enabling the provision of the products/services availed by you and facilitating the services between you and the service provider, as requested.
2. For complying with applicable laws as well as meeting the Know Your Customer (KYC) requirements as mandated by various regulatory bodies, whose regulated service/product you opt through our services/platforms.
3. For completing a transaction initiated by you on a business partner site, where based on your instructions, the partner requests to fetch your Personal Information from us.
4. For the purpose of processing your financial product subscription requests placed with us and ensuring that these requests reach the relevant financial institution whose service/product you have opted for.
5. If it is required by financial institutions to verify, mitigate or prevent fraud, or to manage risk or recover funds in accordance with applicable laws/regulations.
6. For services related to communication, marketing, data and information storage, transmission, security, analytics, fraud detection, risk assessment, and research.
7. To enforce our Terms or Privacy Policy; respond to claims that an advertisement, posting, or other content violates the rights of a third party; or protect the rights, property, or personal safety of our users or the general public.
8. If required to do so by law or in good faith we believe that such disclosure is reasonably necessary to respond to subpoenas, court orders, or other legal processes.

While the information is shared, PassbookApp ensures that the processing is carried out only on behalf of PassbookApp and this policy is applicable to the extent possible.

Storage and Retention

To the extent applicable, we store Personal Information within India and retain it in accordance with applicable laws and for a period no longer than it is required for the purpose for which it was collected. However, we may retain Personal Information related to you if we believe it may be necessary to prevent fraud or future abuse or if required by law such as in the event of the pendency of any legal/regulatory proceeding or receipt of any legal and/or regulatory direction to that effect or for other legitimate purposes.

Once the Personal Information has reached its retention period, it shall be deleted in compliance with PassbookApp's policy on retention and data deletion.

Reasonable Security Practices

We understand that as effective as our security measures are, no security system is impenetrable. Hence, as part of our reasonable security practices, we undergo strict internal and external reviews to ensure appropriate information security encryption or controls are placed for both data in motion and data at rest within our network and servers respectively. The database is stored on servers secured behind a firewall; access to the servers is password-protected and is strictly limited.

Third-Party Products, Services, or Websites

When you are availing products and services of service providers on the PassbookApp platform, Personal Information may be collected by respective service providers and such Personal Information shall be governed by their privacy policy. You may refer to their privacy policy and terms of service to understand how your Personal Information will be handled by such service providers.

Our services may include links to other websites or applications when you visit our platform. Such websites or applications are governed by their respective privacy policies, which are beyond our control. Once you leave our servers (you can tell where you are by checking the URL in the location bar on your browser or on the m-site you are redirected), use of any Personal Information that you provide on these websites or applications is governed by the privacy policy of the operator of the application/website you are visiting. That policy may differ from ours and you are requested to review those policies or seek access to the policies from the domain owner before proceeding to use those applications or websites. We do not accept any responsibility or liability for the usage of your Personal Information by these third parties or their policies.

Your Consent

We process your Personal Information with consent. By using our platform or services and/or by providing your Personal Information, you consent to the processing of your Personal Information by PassbookApp in accordance with this Privacy Policy. If you disclose to us any Personal Information relating to other people, you represent that you have the authority to do so and permit us to use the information in accordance with this Privacy Policy.

Contact Us

If you have any questions or concerns about this Privacy Policy, please contact us at:

ProficonLabs Private Limited,

The 27 Building, 3rd Floor, Isthara Office Wing B, Chhota Anjaiah Nagar, Gachibowli, Hyderabad, Telangana 500032

Tel: +91-9398739841

Email: support@Passbookapp.in